Refund policy
Return Policy
Effective Date: November 17, 2025
14-Day Return Window
We accept returns within 14 days of delivery for unopened goods only. To be eligible for a return, items must be:
- Unopened and unused in original packaging
- In the same condition as received
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Broken or damaged glass products – We cannot accept returns for any quartz bangers or glass accessories that have been broken, chipped, or damaged after delivery
- Opened or used products
- Items without original packaging
- Products damaged due to misuse or improper care
How to Initiate a Return
To start a return, please contact us at [your email] within 14 days of receiving your order. Include your order number and reason for return. We will provide return instructions and a return authorization if your request meets our policy requirements.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund for items damaged in transit. This does not cover damage that occurs after delivery or during use.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this return policy limits or excludes any guarantees, warranties, representations, or conditions which cannot be excluded under the Australian Consumer Law or any other applicable law.
Contact Us
For questions about returns, please contact us at [your email] or [your phone number].